Frequently Asked Questions

Qualified researchers and research institutions aged 21 or over. Every visitor passes an age check before entering the site, and by ordering you confirm the products are for laboratory research only.

The payment options available to you are shown at checkout and are processed securely by our payment provider — we never see or store your full card details. If a method you need isn't listed, email us.

Yes, as long as it hasn't been dispatched. Email us with your order number as soon as possible. Once a parcel is with the carrier we can no longer cancel it.

We do for larger or recurring research orders. Contact us with the products and quantities you need and we'll put together a quote.

No minimum — you can order a single vial.

Orders are usually dispatched within 1–3 business days of payment. You'll receive a tracking number by email once the parcel is on its way.

Lyophilized materials are stable at ambient temperature for the duration of shipping and are packed to protect them from light, moisture and impact. Please refrigerate at 2–8 °C as soon as the parcel arrives.

To many countries, yes — but you're responsible for confirming that the products can be lawfully imported where you are, and for any duties or customs fees. We can't refund orders that are held or seized by customs. See our shipping terms for details.

Check the tracking link first. If it's lost or arrives damaged, email us within 7 days of the expected delivery date with your order number (and photos if damaged) and we'll sort out a replacement or refund.

Yes. Each batch is sourced and tested to meet our purity specifications. If you need documentation for a specific lot, email us with the product and lot number and we'll send what's available.

Unopened lyophilized vials: refrigerate at 2–8 °C, protected from light and moisture. NAD+ is light-sensitive and ships in an amber vial. Follow your own laboratory protocol for handling after opening.

No. Our products are research materials and how they're used is determined by your own experimental design and institutional protocols. Product pages describe the compound and the published research area only.

They are not intended for, tested for, or sold for use in humans or animals in any way. They are strictly for in-vitro laboratory research. Please read our Research Disclaimer.

Because these are temperature-sensitive research materials, all sales are final once dispatched — with two exceptions: we'll replace or refund anything that arrives wrong, damaged or missing (tell us within 7 days), and anything shown to be out of specification (tell us within 30 days with supporting data). Full details are in our refund terms.

We issue refunds to the original payment method straight away; banks typically take 5–10 business days to show them.

Payments are handled by a PCI-compliant processor, the site runs over HTTPS, and we never sell your data. Our Privacy Policy explains exactly what we collect and why.

Both are stored in your own browser's local storage — not on our servers — so you don't have to re-enter your date of birth on every page (we re-ask once every 30 days) and your cart survives while you browse. Clearing your browser data resets both.

Parcels ship in plain packaging with no product descriptions on the outside.